New Collection | DE,AT,NL: Free Shipping and Returns | Extended Returns Until 2023-01-15

Payment and dispatch

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

Deliveries  within Germany are fullfilled by BETTER RICH.

Deliveries to all other countries are fullfilled by GlobalE, 154 Clerkenwell Road, London, EC1R 5AB.

 

Dispatch costs (inclusive of legally applicable VAT)

Deliveries within Germany, Austria and Netherlands:

Free shipping and returns.

Deliveries to foreign countries:

The shipping costs for deliveries to foreign countries as given at the moment of selecting the shipping county.

For orders from outside of Germany customs fees and charges or import taxes can be incurred by the country of destination. These are collected by the customs office of import and must be paid by the recipient. They depend on the import regulations of the receiving country. For more information you can contact your local customs office.


Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 1-4 days, in case of foreign deliveries, within 5 - 7 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.

Terms of payment

In case of deliveries within Germany or to Austria, you have the following payment options:

  • Payment via credit card
  • Payment via PayPal
  • Payment via Sofortüberweisung [immediate transfer]
  • Payment via Open Invoice

In case of deliveries to other European countries, the following payment options are country dependent:

  • Payment via credit card
  • Payment via PayPal
  • Payment via Sofortüberweisung [immediate transfer]
  • iDEAL 
  • and many more...

 

Further details on payment
If you pay by credit card, your credit card account will be charged when the contract is concluded. Credit card details are not stored by us, but are collected directly by our payment service providers. After payment has been made, the payment and a payment reference number will be sent to us, but this does not allow any conclusions to be drawn about the credit card details.

When paying with purchase on account (open invoice), a credit check is carried out in advance by our payment service provider UNZER. Invoicing takes place when the goods are dispatched.

In the case of deliveries abroad, your credit card account will be charged upon payment.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

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