Brinkstegge 33, 46395 Bocholt

CUSTOMER SERVICE: MO - FR 10:00H - 16:00H,

TEL.: +49 2871 99578950, SERVICE@BETTER-RICH.COM



Will my goods still be delivered?

In the last few days, our customer service has received more and more requests for delivery of orders in our BETTER RICH Official Online Shop.

Therefore we would like to assure you:

Our in-house shipping and our reliable service will continue to be at your disposal! An order will therefore be delivered to you as usual. Taking all necessary precautions to protect our employees, we ensure that you can still receive your desired items from our BETTER RICH range.

Infection with Corona via parcel deliveries

According to the World Health Organization (WHO) and the Robert Koch Institute (RKI), the transmission of viruses via parcels is unlikely.
The WHO: “From previous analyses we know that corona viruses do not survive for long on objects such as letters or parcels. “
This is due to the fact that the corona virus is transmitted via droplets and that these dry out quickly on surfaces, especially on absorbent surfaces such as cardboard boxes, and thus the virus is destroyed.

Therefore, infection via our catalogue, which we enclose with our orders, is also unlikely.

According to the experts, the risk of infection with Corona via parcel deliveries is therefore very low.

I want to avoid any contact; can I still get my package?

Our parcel service DHL tries to avoid personal contact between recipient and deliverer.
For this reason, the signature of the recipient is currently not required when parcels are handed over. Instead, the deliverer documents the successful delivery. This way you will not come into contact with your delivery person or with the hand scanner and pen.
As soon as you receive a shipment notification from DHL, you can also specify a storage location so that your shipment is placed on your patio or garden, for example.

Our measures /our promise:

As a company, we naturally assume responsibility in this situation for all people with whom we are in direct or indirect contact. Therefore, a large number of employees are now working from home. Business trips, external appointments and events are also postponed or cancelled with us.
Naturally, strict hygiene regulations also apply in our dispatch centre, which are checked daily and adjusted if necessary.
You can continue to use our offer without restrictions and rely on our competent and committed service!

What happens if I cannot meet the return deadlines?

Don't worry, as a precaution we have extended the return period for you to 60 days.

In general:

We thank you for your loyalty and will continue to be there for you! Our online shop is open for you around the clock.

Stay healthy and take care of yourself.

Your team from BETTER RICH Offical Shop


  • +49 2871 99578950
  • Mo.-Fr. 10.00 bis 16.00 Uhr

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